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Membership refund policy
Monthly memberships – All monthly memberships are valid for 1 month after purchase. All monthly memberships will be automatically renewed on the 30th day for another month of membership. Monthly memberships can be cancelled by notifying the Range at Lake Norman, at least 2 days prior to the rebilling date. No refunds will be provided for monthly memberships.
Annual memberships – all annual memberships must be paid in full upon execution of the membership. Annual memberships are valid from the date purchased until midnight of the day prior to the date purchased one year later. An annual membership can be cancelled and refunded under the following circumstances:
- An annual member is relocating
- An annual member becomes unemployed
- An annual member becomes deceased
If an annual membership is cancelled, refunds will be granted as follows:
If the membership is less than 30 days old, the member will receive a 90% refund of the membership fee.
If the membership is more than 30 days old but less than 6 months old, the member will receive a 40% refund
If the membership is more than 6 months old but less than 9 months old, the member will receive a 15% refund
If the membership is more than 9 months old, the member is not eligible for a refund.
Classes/Instruction/events/reservations (all shown below as class) – If you miss a class there will be a $25 fee to reschedule the class. Classes can be changed one time with no fee, provided we are notified at least 48 hours prior to the start of the class. If less than 48 hours prior to start a $25 change fee will be applied to the class change. If a class is missed and changed and missed a second time, no refunds are available.
Shipping fees – any and all shipping fees are final. There are no refunds under any circumstances for shipping fees.
All refunds for items purchased on the website, including classes, will be subject to a 25% processing fee. If you purchase a class and wish to cancel the class, and avoid the processing fee, the store will issue you a gift card for future purchases. All refunds will be processed within 14 days.
Any and all refund requests must be made within 30 days of the original transaction.